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ZIMOR FAQ
Welcome to the ZIMOR FAQ page! Here you’ll findanswers to the most common questions about our products, orders, shipping,returns, and privacy.
- Simply browse our collection, select the product you like, and click “Add to Cart.”
- Proceed to checkout, fill in your details, and make payment.
- Once your payment is confirmed, you will receive an order confirmation via email.
- We accept payments through PhonePe (UPI, debit/credit cards, net banking).
- Cash on Delivery (COD) may be available in select locations.
- All payments are secure, and your financial information is handled only through trusted payment processors.
- Orders are usually processed and dispatched within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons or special sales,
processing may take slightly longer.
- Kerala & South India: 2–4 business days
- Rest of India (Metro Cities): 4–6 business days
- Remote or Rural Areas: 6–9 business days
Please note: Delivery timelines are estimates and may vary due to unforeseen circumstances.
- After dispatch, you will receive a tracking link via email or SMS.
- You can check the status of your order anytime using this link or by logging into your ZIMOR account.
- Contact us within 48 hours of delivery at help.zimor@gmail.com with photos or videos showing the issue.
- We will verify and arrange a replacement, exchange, or refund, as applicable.
- Yes, you may exchange a product you don’t like (subject to stock availability).
- The product must be unused, undamaged, and in original packaging.
- Requests must be made within 7 days of delivery, and you are responsible for return shipping charges.
- Refunds are not available for dislike-based returns — only exchanges.
- We do not accept normal returns unless the product is:
- Delivered incorrectly
- Damaged or broken during shipping
- Defective due to manufacturing issues
All return claims must be made within 48 hours of delivery.
- Yes! We take your privacy seriously. All personal and payment information is securely handled.
- We do not sell or rent your data, and it is only used to process your orders, improve your experience, and comply with legal requirements.
- For more details, see our Privacy Policy.
- Orders can only be canceled before they are dispatched.
- Once dispatched, the order cannot be canceled; you may only request an exchange or return if eligible.
For any queries or concerns regarding your orders, returns,
exchanges, or general questions:
ZIMOR
📧 help.zimor@gmail.com
📍 VIZIO OPTIC, Room No. 12, 2730, 1st
Floor, PAS Building, Palakkal Angadi, Thrissur, Kerala – 680001, India